Transform the way you communicate

The Process Communication Model is the world’s premier communication tool based on human behaviour.

Trusted by over 500 executives world-wide

Leading a large team that needs effective communication training?

Get in touch with us today for a free group proposal.

A reliable and validated communication model

Have you ever failed to connect with a colleague, client or boss? 

Maybe you just don’t get on with them and you don’t know why. Other times it escalates and you get angry, have destructive conversations, write an email you shouldn’t have or get frustrated with others who don’t ‘get it’.

The Process Communication Model (PCM) is a research-based set of skills that allows you to prevent miscommunication, to understand what the other person needs and to speak to them in a way that they can ‘hear’ you. 

By decoding  human behaviour, the PCM Online program enables you to understand why people communicate the way they do. It  provides  a reliable and validated method of identifying and understanding personality structures.

You’ll be able to consistently analyse and adapt to the people you’re interacting with  both in business and your personal life. This prevents miscommunication, tension and poor performance.

With over 1 million professionals trained worldwide, PCM gives individuals and teams a proven way to communicate authentically and persuasively in the workplace.

Arabella and the team at Resonate Communications have had a material impact on my business. The skills I have learnt through Influential Conversations are instantly applicable to any situation. Such valuable information, clearly and concisely delievered – essential learning to sharpen the saw.

Director, Left Field Communication

Arabella’s communications course was outstanding. I found that I didn’t have a deeper understanding of my clients’ motivations which held me back. Arabella showed me why my clients are making certain choices by what they said & how they behaved & decisions & what I can do to create a deeper connection to create more business & sales.  

Sales Agent, McGrath 

The Six Personality Types

Effective communication stems from a greater understanding of the six personality types. By identifying the correct type, you’ll be able to identify motivations and authentically communicate with everybody in your life.



Thoughts – organising data, facts and information into outcome-based plans.



Opinions – committed to making a meaningful difference based on values.



Emotions – empathy for others whilst creating and maintaining harmonious relationships.



Reflections – uses imagination to come up with creative solutions to complex problems.



Reactions – a fun, playful and energetic style, seeing the humour in everything regardless of the situation.



Actions – focused on getting it done and constantly looks for opportunities.

Want to find out which type you are? Get in touch with us for your personality assessment.

Get in touch

PCM Online Modules


Communication Essentials

Focus on the skills required for positive communication. Using these techniques prevents miscommunication with the six personality types both in personal and business interactions. This means creating, nurturing and reinforcing crucial relationships.


Personality Structure & Motivation Essentials

Learn how to motivate individuals with different personality structures. Through effective motivation, colleagues and stakeholders are less prone to stress and entering distress. You then become the flexible, personalised leader you need to get results.


Miscommunication & Distress Essentials

Focus on identifying and understanding miscommunication and distress. Effective communication through PCM allows you to reduce the effect of the three degrees of distress. Being able to recognise, manage and prevent distress positively impacts your organisation’s bottom online.

Want to find out more?

Simply fill out the form on the right to download a copy of our brochure.
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